The European Society for Quality Research (ESQR) promotes surveys and studies on customer satisfaction and the benefits of quality models in order to capture the needs of customers in more advanced way.

ESQR’s customer surveys and studies are carried out through telephone interviews, face to face interviews and internet surveys. ESQR’s surveys, through its members’ network, create forums for the exchange of ideas on customer satisfaction.

ESQR’s customer satisfaction surveys enable organization and decision-makers to:

•         identify their current and potential customers with their needs and expectations

•         use the information in more innovative and meaningful ways

•         develop future scenarios

•         actively develop links between organizations and their customers

ESQR's recognition programs

Recognizing commitment

Bringing together organizations from the whole world

Motivating for continuous improvement

Selecting outstanding examples to follow

Sharing best moments

Sharing values and new ideas


Sharing best practices

The European Awards for Best Practices 2018 Convention in Brussels (Belgium)
The European Award for Best Practices 2018 Convention will be held on Saturday, May 12, 2018, in Brussels (Belgium), during which selected organizations, public administrations and companies from Europe, Asia, the Americas, Africa and Australia will receive the European Awards for Best Practices 2018 in recognition of their best practices and results in quality management strategies...