Survey

The European Society for Quality Research (ESQR) promotes surveys and studies on customer satisfaction and the benefits of quality models in order to capture the needs of customers in more advanced way.

ESQR’s customer surveys and studies are carried out through telephone interviews, face to face interviews and internet surveys. ESQR’s surveys, through its members’ network, create forums for the exchange of ideas on customer satisfaction.

ESQR’s customer satisfaction surveys enable organization and decision-makers to:

•         identify their current and potential customers with their needs and expectations

•         use the information in more innovative and meaningful ways

•         develop future scenarios

•         actively develop links between organizations and their customers

ESQR's recognition programs

Recognizing commitment

Bringing together organizations from the whole world

Motivating for continuous improvement

Selecting outstanding examples to follow

Sharing best moments

Sharing values and new ideas

Networking

Sharing best practices

The International Diamond Prize for Excellence in Quality 2017 Convention in Vienna (Austria)
The International Diamond Prize for Excellence in Quality 2017 Convention will be held on Saturday, December 9, 2017, in Vienna (Austria), during which the selected companies, public administrations and organizations from Europe, Asia, the Americas, Africa and Australia will receive the International Diamond Prize for Excellence in Quality 2017 in recognition of their superior development efforts, overall excellence and commitment to economic progress, both for themselves and their communities as a whole...